Complaints

Complaints

White Trees Independent School views complaints by young people, their carers or parents, educational staff and other professionals as an integral part of the child protection procedure, a way of upholding the principle of children’s rights, and also as a measurement for measuring the standard and quality of care and services provided by the educational provision for the children placed in our care.

The below guidance specifically relates to complaints from parents/carers – the full complaints policy and complaints procedure includes all details relating to complaints from young people, their parents/carers, educational staff, other professionals and members of the public.

Complaints from parents/carers will at all times be referred to the School Manager of White Trees Independent School who can be contacted on 01279 658518. Any complaints relating to the School Manager should be referred directly to Emma Barr (Operations Director for SureCare Residential) who can be contacted on 01279 505326.

To view the full Complaints Policy and Complaints Procedure please click the associated link to the policy which can be viewed or downloaded from the website.