Complaints

Complaints

At White Trees Independent School we believe and encourage openness and transparency and encourage our students, parents/carers, staff and Local Authority clients to comment on any aspect of our service.

Concern or Complaint?

If a concern is raised and not dealt with, it becomes a complaint. Concerns and routine queries should be raised with class teachers and staff generally. These concerns could include issues concerning the school's approach to aspects of the curriculum, homework, behavioural problems or indeed other issues.

The school welcomes enquiries about any matter and we will explain the school practices, policies, and how they affect the students. The vast majority of concerns will be handled by the class teacher and if in doubt, keep asking until you are completely satisfied as we are eager to help.

The usual format is to speak to the student’s class teacher in the first instance, or to contact the school office to arrange an appointment to discuss your concern with whoever you wish. At all times the staff will help to resolve a problem. If occasionally you feel that you must state your concern formally, this too is not a problem. Please read our complaints policy for further details. If there is anything that needs further explanation please contact us on 01279 505 326

Please read our complaints policy for further details. If there is anything that needs further explanation please contact us on 01279 505 326